Product Issues and Dispute Resolution
Delivery Issues
If your order arrives with missing items, visible damage, or does not meet your expectations, please report the issue within 48 hours of receiving your package by emailing us at info@gadgetveron.com.
You will receive an automatic confirmation email. Please respond to that message with clear photos showing:
The outer packaging
The shipping label
The items you received
Any visible damage or discrepancies
We treat these matters with urgency and will work to resolve your case as quickly as possible. Thank you for your cooperation and understanding.
Product Malfunctions or Concerns
If a product is not working as expected despite correct usage, please contact our support team at info@gadgetveron.com.
Once you receive our automated reply, kindly respond with photos or a short video clearly demonstrating the issue—such as the product being turned on, charging, or in use.
If video evidence cannot be provided, we may request that you return the item to our warehouse for a full inspection.
Please note: Return shipping is at the customer’s expense. Cash-on-delivery (COD) returns are not accepted.
Unresolved Complaints
If you are not satisfied with the resolution provided and no agreement is reached, you may escalate your complaint via the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Only claims that fully comply with the conditions described above will be eligible for further review.
For additional information, please consult our [Terms and Conditions] and [Cookie Policy], both available in the footer of any page on gadgetveron.com.