Right of Withdrawal Policy
In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, customers have the right to withdraw from a purchase without giving any reason, within 14 days of receiving the goods.
You may cancel your order within 14 calendar days from the day you (or someone you authorized, other than the delivery carrier) took physical possession of the goods.
To exercise this right, please send us a clear written statement by email or postal mail. While not mandatory, you may use the standard withdrawal form provided below.
(Only fill out and send this form if you wish to cancel the contract)
To:
Esseti SRL
Via Massa Avenza 38/B – 54100 – Massa (MS), Italy
Email: info@gadgetveron.com
VAT Number: 01402600470
I hereby notify you of my withdrawal from the purchase of the following item(s):
Ordered on: _________________________
Received on: _________________________
Customer Name: _________________________
Customer Address: _________________________
Signature (if sending by post): _________________________
Date: _________________________________
Once we receive your withdrawal notice, we will issue a full refund within 14 days. This includes the cost of standard shipping (excluding any additional charges for express or special delivery services).
Refunds will be processed via the original payment method, unless agreed otherwise. No administrative fees will be applied.
You must return the goods within 14 days of sending your cancellation notice. Returns are considered timely if the items are dispatched before the 14-day period expires.
Returned items must be in their original condition and packaging. Unless the return is due to a fault or an error on our part, the return shipping cost is the customer’s responsibility.
The right of withdrawal does not apply to:
Custom-made or personalized items
Sealed products that have been opened and are not suitable for return for health or hygiene reasons
Perishable goods or items with a short shelf life
Audio, video, or software products once unsealed
Newspapers, magazines, or similar publications
Returned products must be unused, undamaged, and include original packaging, labels, and safety seals.
If the item has been handled in a way that reduces its value, a partial refund may be applied.
Please ensure items are securely packaged to avoid damage during transit.
If you have any questions about your right of withdrawal, returns, or cancellations, feel free to contact us:
Esseti SRL
Via Massa Avenza 38/B – 54100 – Massa (MS), Italy
Email: info@gadgetveron.com
Please note: As the buyer, you are responsible for any decrease in the product’s value caused by handling that goes beyond what is necessary to assess its nature, characteristics, or functionality.